We can't help with casino accounts. Luck Cartographer is an independent comparison site with no access to any operator's systems. Locked account, missing bonus, dispute over a game round — those all go to the operator's own support, and if that fails, to the complaints route described on our licensing page. We'd love to help; we genuinely can't.
What we can help with
- Corrections. An offer type that's changed, a studio that's been dropped, an app that's been redesigned since our last pass — tell us and we'll re-test.
- Grade arguments. If you think our B should be a C (or the reverse), make the case. The best corrections we've had came from readers who play more than we do.
- Coverage requests. Operators you'd like to see added to the map, provided they hold a UKGC licence.
- Press and partnership enquiries — with the caveat that rankings are not, and never will be, part of any deal.
We read everything. Replies usually take two to three working days; corrections that affect a published grade get priority.
- Editorial & corrections
- hello@luckcartographer.com
- Partnerships
- partners@luckcartographer.com
- Typical response time
- 2–3 working days
- If gambling is the problem
- Skip the inbox — call the National Gambling Helpline on 0808 8020 133 (free, every day) or visit our responsible gambling page.